£2.9 million investment helps bus firm to score 97 percent customer satisfaction in the first year of the relaunched 6&7 routes that connect Blackburn and Accrington.
They’re two of Lancashire’s fastest growing bus routes – and now 97 per cent of customers have given them a big thumbs-up!
The frequent 6&7 bus links Blackburn and Accrington, and with up to 24 buses an hour between the two towns, there’s no waiting around for the smartest way to travel in the heart of Lancashire.
Following a £2.9 million investment in an amazing fleet of new buses bursting with passenger-friendly features, operator The Blackburn Bus Company has revealed a new onboard survey showing 97 per cent customer satisfaction with both services.
An amazing 200,000 more customer journeys have been recorded in the first year since both routes were relaunched in August 2016, with a winning combination of all-new buses and a dedicated team of drivers devoted to providing a familiar and friendly service for the many regular travellers who choose the bus every day.
The Blackburn Bus Company’s General Manager Shaun Walmsley said: “We’re absolutely delighted with the success of the relaunched 6&7– we combine all-new buses with a host of fantastic features and our dedicated team of drivers, who offer the highest standard of customer care – and best of all, a warm Lancashire welcome for everyone as they get on board with us.
“Nine out of ten of those surveyed said they were ‘very satisfied’ with the 6 and 7 – and of the customers who took part, 97 per cent said they’d recommend us to a friend. The modern, comfortable buses were given 4.7 marks out of five, with customers loving the free Wi-Fi and USB power points on-board.
“There’s also a big thumbs-up for our drivers, as our customers have rated their friendliness highly at 4.3 out of 5.
“With the cost of driving rising all the time, not to mention the stress of congested roads and finding and paying for parking, it’s no surprise to us that almost 7 out of 10 told us the bus was cheaper for them than driving.
“There’s never been a better time to join the ever-increasing numbers who’ve made the switch to the bus – and with our buses among the greenest on the county’s roads, it’s great news for the environment too.”
A multi-million-pound investment by parent company Transdev saw an entirely new generation of buses entering service on the 6 and 7 routes in 2016, each proudly built in the North of England to a bespoke specification, with many features directly inspired by feedback from customers.
Each bus in the fleet is packed with passenger-friendly features, including superfast and free WiFi, USB power points at every seat, audible and visible next stop announcements, stylish designer interiors with high-back seating for added comfort, smart wood-panel flooring and aircraft-style LED interior lighting to create a bright and welcoming interior.
The team of dedicated drivers who welcome customers onto the 6&7 provide a friendly and professional service – and they’re proud to be playing a key part in this Lancashire success story.
Both services are among those benefiting from a £40 million investment in public transport infrastructure on the Accrington-Blackburn-Darwen corridor under the Pennine Reach Scheme.
Funded by the Department for Transport and led jointly by Lancashire County Council and Blackburn with Darwen Borough Council, the project is delivering highway improvements, new technology and high-quality bus services in partnership with bus operators including The Blackburn Bus Company.
Councillor Phil Riley, Executive Member for Regeneration at Blackburn with Darwen Council, said: “It’s fantastic news to hear that people are so positive about the Pennine Reach bus service, given that a great deal of public money has been invested in road improvements in various parts of the borough. Including the new bus station, priority for buses at traffic lights and real-time bus information.
“So I’m delighted to hear that those improvements and the work we have done with partners is paying off.”