With over 100 forgotten and mislaid items collected on-board its buses on a daily basis, the team at Arriva UK Bus have adopted the motto ‘if you love it, don’t lose it’ to help save customers from the heartache of leaving their precious belongings behind.
Arriva has received in excess of 35,000 phone calls from customers this year alone, all desperate to be reunited with their possessions – with missing items including everything from false teeth and umbrellas, to musical instruments, walking frames and even a few children in prams!Now, to ensure people are able to relocate their property swiftly and safely, Arriva is asking those who are trying to track down their lost items to contact them first through social media before picking up the phone.
Tracy Mulholland, Customer Services Manager, explained: “If you can name it, we’ve probably found it on the back of a bus at some point. We’ve had lonesome dogs, live ferrets, glass eyes, prosthetic limbs, handcuffs, and all manner of weird and wonderful bits and pieces. And whilst it sounds entertaining on the surface, we know only too well how distressing forgetting things on public transport can be, so we really want to make it easier for our customers to get in touch with us in their hour of need.“Our depots are full of things that need to find their rightful home, and we’re determined to help get them there, which is why we are asking people to go online rather than phoning us, as social media really is the most immediate way of alerting our local teams to your despair.
“With more and more people using Twitter and Facebook as their favoured means of communication, the likelihood of someone finding and posting about something they have found on-board is quite high. By using our special hashtag of #FindMeArriva we can ensure that our dedicated customer service teams can monitor feeds, respond and hopefully return lost property faster than they ever could previously. It cuts out the middleman on the phone and reaches right out into the local community – which is exactly where you need to be with such a tricky task at hand.”
Passengers looking to relocate their lost property should contact the Arriva North West Facebook Page, on Twitter at @arrivanorthwest using #FindMeArriva or via the Live Chat facility on their website.