Arriva Merseyside up for Top City Bus Operator Award

Arriva Merseyside up for Top City Bus Operator Award
A picture of the finalists at Museum of Transport Greater Manchester.UK Bus Awards

Arriva staff in Merseyside are celebrating after the company was hailed as one of the country’s top operators as the finalists were announced at the prestigious UK Bus Awards.

The shortlist was unveiled at a special event at the Museum of Transport Greater Manchester this week and the award winners will be announced in a glittering ceremony to be held at The Troxy in the heart of London on 21st November 2017.

Arriva Merseyside, which operates across six garages covering Liverpool city centre, Knowsley, Wirral, Sefton and St Helens, has been nominated in the Top City Bus Operator category. The company provides more than 80 million passenger journeys a year and has a fleet of over 600 buses – including hybrid and fully electric-powered vehicles.

The judges heard that customers are at the heart of everything Arriva Merseyside does, with regular service reviews taking place, and customer surveys and roadshows offering the opportunity to consult with passengers to ensure the company provides responsive, reliable and efficient services.

They were told that the reliability of services has been significantly improved by the introduction of on-bus radios for drivers and depots, providing immediate notice of diversions and delays.

Arriva Merseyside was also praised for its social media work and community action, receiving awards such as ‘Best Viral Campaign’ for its support for the Hillsborough victims with the ‘Remembering the 96’ message displayed on all of bus service destination blinds.

Arriva Merseyside Area Managing Director, Howard Farrall said: “Arriva Merseyside is a company with heart and passion, which puts people – both employees and customers – at the heart of all we do.

“A close-knit management team inspires confidence and good morale at each individual site and everyone in the Arriva Merseyside team pulls in the same direction. There is a real sense of pride in our work with service and customer care being paramount.

“We are often used as a trial area for initiatives which are then rolled out across the company. Innovation and forward thinking are high on our list of priorities and we embrace change positively. There is a can-do attitude, even in challenging times.”

The UK Bus Awards, one of the major events in the bus industry calendar, feature categories especially for the people who work in the business, as well as for high quality bus operations and a range of technical and professional skills. In 2017 there were more than 250 nominations for the awards.

Mark Yexley, Chairman for the UK Bus Awards, said: “We have some truly inspirational people working in our industry, leading innovation and outstanding improvements in the customer experience. They show unrivalled commitment in delivering a first-class service day in, day out. We’re very proud to be able to recognise and reward these people and initiatives that really make a difference.

“Our Finalists’ Announcement is a very special day for all those involved, it’s been great to visit the North West, and what a great setting to be able to celebrate the people, projects and organisations that will shape the industry of the future.”

For more information about services and timetables, either download the free Arriva Bus App via the Apple Store or Google Play, or visit

Tom Harrison

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