New Demand-Responsive Service Set to Launch with the ‘ArrivaClick Speke Zone’

New Demand-Responsive Service Set to Launch with the ‘ArrivaClick Speke Zone’
The ArrivaClick Speke Zone will replace the 211 Speke Circular supported bus service from 2nd September.Merseytravel

Bus users in Speke will benefit from a new type of bus service from next month, which will allow them to book journeys across their community on-demand with the introduction of the ‘ArrivaClick Speke Zone’.

The new on-demand service will replace the 211 Speke Circular supported bus service from Monday 2nd September 2019. This will be an initial 12-month trial – believed to be the first in the country – to look at how demand-responsive transport can help to complement the existing public transport network.

ArrivaClick is a bookable, ‘street to street’ service. Passengers will no longer have to wait at the bus stop, and instead will be picked up at an agreed time within 100m of their desired pick-up point, and dropped off as close to their final destination as possible.

Paying passengers and Concessionary pass holders will book their journey, using the ArrivaClick app. Pass holders without smartphones will be able to book their journeys through the Merseytravel contact centre by calling 0151 330 1000. Passengers with smartphones will be able to track their vehicle in real-time using the ArrivaClick App.

Passengers will benefit from Air Conditioning, free WiFi, USB charging points, leather seats, and tables. Services will also be more frequent, with a maximum wait time of 30 minutes (the current frequency of the 211 is 40 minutes). The vehicles are also able to take a wheelchair, with drivers that are trained to help.

ArrivaClick Launches in South Liverpool

Arriva North West held an event at Liverpool John Lennon Airport today to launch ArrivaClick — the Via powered demand responsive ridesharing minibus service — which starts in the Liverpool City Region on Tuesday 28th August 2018.

The new ArrivaClick Speke Zone service will operate between the same hours as the current 211 service: 8:05am to 5:15pm Monday to Friday, and 8:45am to 5:15pm on Saturdays.

Cllr Liam Robinson, Transport Portfolio Holder for the Liverpool City Region Combined Authority, said: “We are excited to be trialling this service with Arriva. While we appreciate that it may take a bit of getting used to, we hope that passengers will soon see the benefits in terms of frequency, convenience and quality. 

“Should the trial be a success, this model could offer a solution in helping improve bus services in areas that aren’t currently well served, especially as we face increasing budget challenges in funding supported bus services.”

Howard Farrall, Managing Director of Arriva Merseyside, said: “The Speke circular is important for local residents and we believe that the introduction of ArrivaClick onto this route will be truly innovative for customers living and travelling in this area.

“The app is free to download and journeys can be booked via the app or calling the Merseytravel customer service centre. ArrivaClick is demand-responsive so it can be booked to arrive when customers need it. It also picks up and drops off at much more local and convenient places.

“We are working closely with our colleagues at Merseytravel and hope the customers in and around Speke enjoy this new service and the flexibility and frequency it offers.”

ArrivaClick to Help Festive Shoppers with Extended Service Hours

Due to increasing demand throughout the festive season, Arriva is extending the operating hours of its award-winning on-demand ArrivaClick ridesharing service in Liverpool from December 2018.

Pre-paid ticket holders, such as those with Merseytravel Solos and Trios, will not be able to use their tickets and passes on this new service. This has been considered in introducing the trial, with the consideration that only a very small percentage of journeys on the current 211 service are made by those with pre-paid tickets. It is hoped that by the end of the trial, more ticket options will be available to use on the service.

For fare-paying passengers booking through the Arriva Click App, fares are estimated to be between £1 – £4 for a single journey, depending on the distance of the journey.

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Tom Harrison

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  • Paul Mason
    25th August 2019, 2:09 pm

    Arriva could restore some confidence among their passengers by basing their next Arriva Click scheme on Arrowe Park Hospital on the Wirral. This would be a boon for visitors and staff alike rather than depending on cars and taxis, and replace links lost by bus service cuts.



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