Stagecoach Manchester is marking this year’s National Customer Service Week campaign with a series of activities throughout this week.
National Customer Service Week is run by the Institute of Customer Service and aims to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
Under the Stagecoach theme ‘Improving travel through a passion for every customer’, employees from Stagecoach Manchester have been highlighting the importance of continuing to deliver good customer service day in, day out for passengers.
During the week, the company has been handing out free Eccles cakes and speaking to customers about Stagecoach Manchester’s services.
Stagecoach Manchester, managing director, Elisabeth Tasker said: “It’s vital that we deliver high quality, safe and reliable service for the many people who use our services every day.
“We’re always looking at ways to provide better services for our passengers and have invested heavily in measures to improve the customer experience. We know how important it is to provide good customer service at all times, especially when things go wrong. I’m very proud that we have a fantastic team of staff who work hard every day to provide customers with a pleasant and enjoyable travel experience.
“This week is a great opportunity to showcase the commitment we have to customer service all year round and to hear from our customers how we can improve even further.”
This year, for the fifth consecutive year, Stagecoach was rated as the best value major bus operator in Britain in the National Bus Satisfaction Survey by consumer watchdog Transport Focus. The report also revealed that 90% of Stagecoach customers in England, and 88% of Stagecoach passengers in Scotland, were found to be satisfied with their bus services overall.
Transport Focus also recognised Stagecoach Manchester’s commitment to overall customer satisfaction, which has risen by 9 per cent. This brings Stagecoach Manchester’s total figure for customer satisfaction up to an impressive 91 per cent, compared to 82 per cent in 2016, the highest in the region.