Passengers have given a huge thumbs up to Red Express, the express bus service linking Blackburn and Accrington with the heart of Manchester city centre.
Red Express operator The Blackburn Bus Company asked passengers for their views on the route – what they like, and what could be better.
The results are now in – and they’ve produced an overwhelmingly positive set of scores for the service, including:
An amazing 99 per cent customer satisfaction rate.
72 per cent of customers couldn’t name a single thing they didn’t like about Red Express.
Also rated highly were friendly drivers, great value for money fares and top quality facilities on board, including fast and free Wi-Fi and USB charging points at every seat.
Over three-quarters of customers agreed that catching Red Express is cheaper than taking the train, with many saying how convenient the service is for commuting, shopping and leisure trips.
Over three-quarters of those asked also agreed that Red Express offers a cheaper alternative to driving – making the bus a great choice.
The Blackburn Bus Company’s General Manager Shaun Walmsley said: “We’re very encouraged by these results, which show an amazing 99 per cent customer satisfaction rating for Red Express.
“We know that our regular customers like the value, friendliness, speed and quality of the service, and these outstanding results show how popular Red Express really is.
“We’re especially encouraged that 17 per cent of customers surveyed have started using Red Express in the last year alone. That shows we’re winning more and more people over to our service every day.
“Even so, we want every passenger who chooses Red Express to have an excellent journey, every time, and we’re grateful for all the suggestions we’ve received as part of this survey.
“These are very encouraging results, but for us they are only the beginning. Our whole team on the buses and behind the scenes is working hard to make Red Express even better in future.”
The survey also showed that almost a third of Red Express passengers take advantage of bargain weekly and monthly season tickets, including the fantastic value Gold Card – available for a week, a month or a whole year to travel any time, anywhere on Red Express and all other Transdev buses across Lancashire and Yorkshire, from Preston to the Yorkshire Coast.
And Red Express passengers keep coming back for more – an amazing 61 per cent of those surveyed travel on at least two days every week, with 39 per cent using the service on more than three days each week.
In contrast, three-quarters of those surveyed travel by train less than once every month, and an amazing 89 per cent said they never use the train for the journey they were making on Red Express. A third have been choosing the Red Express bus for more than five years – and 44 per cent could have used a car for their journey, but chose Red Express instead.